Return & Refund Policy

Jorawash (operated by Venati Trading LTD) Last updated: July 17, 2026

Thank you for shopping with Jorawash. We want you to be genuinely happy with your electric cleaning scrubber. This policy explains your options if something isn't right, and how we handle returns, refunds, and replacements.

This policy applies to customers in the United States, Canada, and Mexico. Nothing in this policy limits any statutory consumer right you have under the mandatory law of your country of residence — where a conflict exists, your local mandatory consumer-protection law takes precedence over this policy.

1. Your 30-Day Guarantee

You have 30 days from the date you receive your order to contact us if:

• your item arrived damaged or defective,
• your item is missing parts or accessories,
• you received the wrong item, or
• you are simply not satisfied with your purchase.

To start the process, email us at info@jorawash.com with your order number and, where relevant, a photo or short video showing the issue. This helps us resolve your case quickly without unnecessary back-and-forth.

2. How We Resolve Your Claim

Because we ship internationally, we do not require you to send the product back to us in most cases — return shipping across borders is often slower and more expensive than the product itself, and we'd rather solve your problem quickly.

Once your claim is approved, Jorawash will choose one of the following at our discretion:

• a full refund to your original payment method, or
• a free replacement unit shipped to you at no additional cost.

In the limited cases where we do need the original item back (for example, to investigate a manufacturing issue), we will tell you clearly and cover the cost of return shipping ourselves. You will never be asked to pay to return a defective or incorrect item.

3. Change of Mind

If you no longer want an item that isn't defective or incorrect, contact us within the 30-day window. We'll review these on a case-by-case basis and may offer a full refund, partial refund, or replacement, depending on the condition and circumstances. Because of our shipping model, we generally do not require the item to be mailed back for change-of-mind requests either — we'll confirm the resolution by email before proceeding.

4. What's Not Covered

We can't offer a refund or replacement where:

• the request is made more than 30 days after delivery,
• the product was damaged by misuse, accident, or unauthorized modification after delivery,
• no proof of purchase (order number or receipt) can be provided, or
• the claim is for a reason not covered above and is not agreed at our discretion.

5. Refund Timing

Once a refund is approved, we process it within 5–10 business days. Depending on your bank or card provider, it may take a further 5–10 business days to appear on your statement. Refunds are issued using the method Jorawash determines is most appropriate for your case — typically your original payment method, but store credit may be offered where suitable.

6. Lost, Delayed, or Customs-Held Packages

If tracking shows your package as lost or it's significantly delayed beyond the estimated delivery window in our Shipping Policy, contact us and we'll investigate with the carrier and offer a resolution — a replacement or refund — once the issue is confirmed.

7. Country-Specific Notice

• Mexico: Under Mexican consumer protection law, buyers of online purchases may have a statutory right to cancel certain purchases within a short period after delivery, separate from the guarantee above. This policy does not reduce that right.
• Canada: Provincial consumer protection legislation (which varies by province, and is notably stronger in Quebec) may grant you additional rights beyond this policy. This policy does not reduce those rights.
• United States: State-level consumer protection laws may apply in addition to this policy, depending on your state of residence.

8. Contact Us

Email: info@jorawash.com We aim to respond to all return and refund requests as quickly as possible.

Jorawash is a trading name of Venati Trading LTD, a company registered in Bulgaria (registration No. 175190908).