Shipping Policy

Jorawash (operated by Venati Trading LTD) Last updated: July 17, 2026

We currently ship to customers in the United States, Canada, and Mexico.

1. Where We Ship From

Orders are fulfilled directly from our supply partner's facilities in China. We do not yet operate a local warehouse in North America, though this is planned for the future — this policy will be updated when that changes.

Because orders are fulfilled internationally, please allow for the processing and transit times below, and note that multiple items in a single order may occasionally arrive in separate packages and on different days.

2. Processing Time

Orders are typically processed and handed to our shipping partner within [insert your processing time, e.g. 1–3 business days] of being placed. You'll receive a confirmation email with tracking information once your order ships.

3. Estimated Delivery Times

These are estimates, not guarantees. Actual delivery times can vary due to customs processing, local carrier performance, weather, or other events outside our control. We will keep you updated if we become aware of a significant delay.

4. Customs, Duties & Import Taxes

Jorawash covers all customs duties and import taxes on orders shipped to the United States, Canada, and Mexico. You should not be charged additional customs fees on delivery. If a carrier attempts to charge you a customs or duty fee on an order placed through Jorawash, please contact us immediately at info@jorawash.com with proof of the charge, and we will resolve it.

5. Shipping Carriers

We work with our fulfillment partner to select the most reliable carrier available for your region at the time of shipping. The specific carrier may vary by order and destination.

6. Tracking Your Order

You will receive a tracking link by email once your order ships. Please allow 24–72 hours after receiving your tracking number for tracking information to update, as this depends on when the carrier scans the package into their system.

7. Delayed, Lost, or Missing Packages

If your order hasn't arrived within a reasonable time beyond the estimate above, or tracking shows no movement for an extended period, contact us at info@jorawash.com with your order number. We will investigate with the carrier and, once confirmed lost or undeliverable, offer you a replacement or refund in line with our Return & Refund Policy.

8. Incorrect Shipping Information

Please double-check your shipping address at checkout. If a package is delayed, returned, or lost because of an incorrect or incomplete address provided by the customer, we will work with you in good faith to find a resolution, but we cannot guarantee a free replacement in that case.

9. Refused or Undeliverable Packages

If a package is refused at delivery, held indefinitely by customs due to a restriction outside our knowledge, or returned as undeliverable through no fault of ours, please contact us so we can review the situation and determine the best resolution.

10. Contact Us

Email: info@jorawash.com

We're happy to help with any shipping question before or after you place an order.